Support
Got a question or a problem? Email us.
Contact
Write to support@bang9.dev. Tell us your macOS version and what happened. For payment questions, include the order ID from your Apple receipt email.
Try these first
My buddy doesn't react when I type
Turn on TTANG TTANG Buddies in System Settings → Privacy & Security → Input Monitoring. If the menu bar menu shows “Typing detection is off — Turn On…”, clicking it opens the same screen. Still nothing? Quit the app and open it again.
I can't find the menu bar icon
With lots of menu bar icons, it can get pushed out of sight. Right-click your buddy for the same menu, or open the app again from Finder or Spotlight to bring up Settings.
I can't see my buddy
Choose “Call Here” from the menu bar menu to bring it to the screen you're on. If you hid it, choose “Show Again”. It also hides while an app is full screen.
I'm moving to a new Mac
On a Mac signed in to iCloud with the same Apple Account, your paws and everything you've bought are already there. If the app finds a backup the first time it opens, click “Continue” to bring over your buddies, bond, album and land too. Not using iCloud? “Restore purchases” in “Wardrobe & Shop” brings back the friends and bundles you bought, but not your paws.
How do I uninstall it?
Quit the app, move it from Applications to the Trash, and remove it from System Settings → Privacy & Security → Input Monitoring. Your buddy's saved data stays on your Mac. To delete it too, choose Go → Go to Folder in Finder, enter ~/Library/Containers, and move the dev.bang9.ttangpet folder to the Trash. To delete the server backup, click “Delete server backup” in Settings before you uninstall. To delete your wallet with its paws and purchases too, email us.
For refunds, see the Refund policy.